Consultant / Senior Designer (m/w) 100%

Consultant / Senior Designer (m/w) 100%
Fokus Customer Experience, Digital

What you will do:

As a consultant/senior designer, you are an important sparring partner for your clients and make a significant contribution to their future success. You will work in a flexible, cocreative, interdisciplinary manner in teams with client representatives, in-house employees and external partners. Together you will generate insights into the wants and needs of the end customer, and develop or improve the customer’s experience at the relevant contact points, all while applying the principles of design thinking not only playfully, but also securely and confidently. You also lead through empathy and foresight, and are able to facilitate inspirational conversations with your clients. With your critical overview and confident business sense, you are able to gain the trust of management, teams and organizations and take them along with you as you forge a path toward a future that works.

Your responsibilities in our team:

  • Sparring partner and point of contact for designated clients
  • Tackling strategic challenges
  • Cocreative development of strategic approaches to problems and promising future scenarios with the Futureworks team, client representatives and external partners
  • Preparing and holding workshops with existing tools, or developing new tools
  • Motivating and leading interdisciplinary project teams
  • Project management including taking on responsibility for the timing, budget and quality
  • Customer development in cooperation with the responsible executive partner

What you have to offer:

  • At least three years of professional experience
  • A university degree
  • Proven practical experience in customer insights, customer experience, user-centered design and design thinking
  • Several years of experience preparing and holding workshops
  • A passion for cocreation and taking initiative
  • Creative energy, empathy and conviction
  • A confident manner at the management level and the ability to develop close, long-term relationships
  • Proficient in German and English is a must
  • Efficient use of Microsoft Office tools
  • A strong entrepreneurial attitude and the desire to be part of a dynamic, growing company

What you can expect from us:

  • A growth- and future-oriented creative consulting firm at the intersection of business and creativity
  • Challenging projects and the opportunity to work with renowned clients
  • A respectful environment geared toward performance with a lot of room for personal development
  • The opportunity to make a difference

 

If interested, please send us your application via e-mail to career@futureworks.ch. Please quote the reference “Consultant/ Senior Designer Digital”.

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